Customer Support Representative

WHY USE UTIL-IT MANAGED SERVICES?

Based in Chicago, Util-IT has been providing top quality, managed IT support services for over 20 years.

Serving as your IT department, we manage your technology so that you can focus on what you do best.

WHY PARTNER WITH UTIL-IT FOR YOUR IT? 

As technology continues to evolve, most businesses do not have the time or expertise to keep up. But to remain competitive in today’s digital world, any business that wants to maintain an advantage must rely on strong IT support. Whether you want to supplement your internal IT staff or completely outsource your technology to Util-IT, you gain a trusted, knowledgeable ally who can provide a reliable, scalable, cost-effective IT solution to help your company grow and thrive.

Here are 10 reasons to partner with Util-IT:

1. LOWER OPERATING COSTS AND A PREDICTABLE IT BUDGET

Util-IT helps customers cut their IT costs, while providing a predictable, fixed monthly fee.

2. REDUCE LABOR COSTS

An in-house employee might seem inexpensive, but the costs of hiring, training, managing and retaining a full IT department can be very expensive. Whether you chose to completely outsource or simply supplement your internal IT staff, a collaboration with Util-IT lets you focus your human resources where you need them most: your main line of business.

3. EXPERIENCE & EXPERTISE

Util-IT's team has decades of experience with business technology that can’t be matched with a single hire or a small in-house team. By partnering with us, you are harnessing the collective technical experience of specialists who have worked in businesses large and small.

4. INCREASED EFFICIENCY AND RELIABILITY

Small and medium-sized businesses are negatively impacted when an in-house employee isn’t at work for a few days of the week, let alone when they decide to leave for another opportunity. This is not the case when you partner with Util-IT. Our team is operational around the clock, and our management solutions ensure full-coverage without exception.

5. VERSATILITY & SCALABILITY

As your business grows and evolves, your IT services must adapt and scale accordingly. Util-IT has the resources to implement new technologies to match your changing needs, which is often impossible or impractical with in-house IT teams.  With our extensive experience, Util-IT can quickly adapt our services and provide a scalable solution that will cover your needs as your business grows.

6. STAY FOCUSED ON YOUR CORE BUSINESS

Often small businesses with tech-savvy employees think they can support their technology needs without outside help. But consider the drain on your time and resources. While you are trying to fix your PC or implement a new software solution, you are distracted from the work of growing your business. Outsourcing your technology to Util-IT can help your organization stay focused on your core business and not get distracted by IT decisions.

7. REDUCE RISK

Every business investment carries a certain amount of risk. Markets, competition, government regulations, financial conditions, and technologies all change very quickly. As your technology provider, Util-IT assumes and manages much of this risk for you, with industry knowledge, along with security and compliance issues.

8. LEVEL THE PLAYING FIELD

Most small businesses can't afford to match the in-house support services that larger companies maintain. Outsourcing your IT department or supplementing your internal team can help your company act "big" by giving you access to the advanced technology and expertise that large companies enjoy, giving your company a competitive advantage.

9. COMPLIANCE & SECURITY

Ensuring the compliance and security of your systems requires investment, specialization, and expertise that most in-house teams don’t have, putting your company’s sensitive data at risk. Util-IT's team is always up to date with the most advanced security methods and compliance requirements, so you don’t have to worry about digital threats from viruses, malware, and hackers.

10. A TRUSTED BUSINESS ALLY

By partnering with Util-IT, you obtain both trustworthy technical support as well as a powerful and knowledgeable ally. Util-IT has extensive experience providing small and medium sized business owners with insight into how to best leverage technology for your business.

GAIN PEACE OF MIND

Contact us to learn more about how we can be your trusted partner in managing your critical IT assets.